How to Find Health Ratings
Get in touch with the National Committee on Quality Assurance (NCQA). The NCQA accredits and issues “report cards” on various plans. To find out whether a specific plan is accredited, see its report card, or to find out what criteria are used for evaluation, contact the NCQA at (202) 955-3500 or visit the Web site at www.ncqa.org.
The Joint Committee on Accreditation issues reports about preferred provider organizations and managed behavioral health care. For more information, visit www.jcaho.org.
Keep in mind both these organizations are funded and governed in part by the health care industry.
Another resource is a Consumer Reports article from August 1996 entitled “How Good is Your Health Plan?” This article ranks many of the large plans based on a satisfaction survey. You can order a copy from Consumers Union of U.S. Inc., Yonkers, NY 10703-1057. Specify report number RO155 and send a check or money order for $5.
Get in touch with your state’s department of insurance for reports on plans, or information on complaint ratios.
Some community groups, state agencies, and employers have developed their own report cards. The National Association of Insurance Commissioners is at 120 W. 12th Street, Suite 1100, Kansas City, MO 64105-1925. Its phone number is (816) 842-3600, and the Web site is www.naic.org.
\\ tags: Health Insurance, Insurance